CRC presently manages the Public Access Defibrillator (PAD) Program for the Commodity Futures Trading Commission (CFTC). This engagement requires CRC to provide AED/CPR training at CFTC’s offices in Washington, DC, New York City, Chicago and Kansas City. CRC is responsible for training approximately 100 employees every year. To ensure that information learned during the training is maintained, CRC provides “Mock Drills” during the year. In addition, CRC inspects and maintain the 21 AED units every quarter, provides medical oversight including AED prescriptions, training database management and provision of Emergency Response Standard Operating Procedures. Working with the Contracting Officer Representative (COR), the SOPs remain consistent with latest industrial practices; constructed in accordance with Federal guidelines issued by the Department of Health and Human Services; Local and Federal Good Samaritan Law(s); and have been coordinated with the local Emergency Medical Services (EMS) responders. The SOPs also provide guidelines to responding rescuers during and after a defibrillation event.
CRC managed and honored all manufacturer warranties on the existing AED units and new units if they were added to the program. Technical and warranty service was provided for all units 24 hours per day, 7 days per week, and 365 days per year. Learning that CFTC was informed by another consultant that it was necessary for the agency to purchase a second spare battery for each AED, CRC’s Project Manager advised that such a great expense was not necessary because batteries have an expiration date and would need to be replaced every two years. The spare batteries would have to be disposed of even though they were never used. Having one spare battery at each location is sufficient since it is highly unlikely that all of the back up batteries would need to be used. With CRC’s advisement, CFTC saved approximately $10,000.00 by not buying an excessive number of batteries.
CRC’s program manager communicates with the COR quarterly to discuss overall performance, program management and program issues. Training and mock drills are coordinated through the COR and the appropriate site contact. Quarterly progress reports are issued by CRC detailing all maintenance and repair services, training program management, medical oversight services provided during the quarter. An annual report detailing all services performed is also issued.
CRC maintains and monitors the readiness of the AED equipment in place at all CFTC locations. Maintenance, equipment inspections, repairs, and installation of manufacturer upgrades, including software updates was provided on the AED equipment. All replacement parts such as pads and batteries were management and installed before expiration dates.
CRC provides certification training on years required by the COR. Upon successfully completing the training, CRC issues certification cards produced by the American Heart Association. Training rosters are provided to the COTR listing all responders trained and their completion status, within 2 business days of training completion. All training materials including training booklets, visual aids, training AED, face masks are provided by CRC. A one manikin per student ratio is also provided so hands-on training can be achieved. The trainer AED used in the hands-on training section of the training is the same brand and type as CFTC’s AEDs. Certifications of all training instructors are provided to the COR for their approval.
Special medical direction and oversight is provided in support of the AED program. AED prescriptions are prepared and signed by CRC’s Medical Director per the applicable laws for CFTC to receive the AEDs. AED Program protocols are reviewed by CRC including updating the protocols for responding in to a medical emergency as required by individual states. CRC’s medical direction includes the development of a system to ensure that the bystanders alert the authorized responder so they can reach victims in the critical first minutes after collapse.